Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: February 18, 2026
1. Introduction
Welcome to Propvera ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hospitality management software platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. Your continued use of the platform after such changes constitutes your acceptance of the new Privacy Policy.
2. Information We Collect
We collect information that you provide directly to us when you:
- Create an account and use our services
- Subscribe to our newsletter or marketing communications
- Contact us for support or inquiries
- Participate in surveys or promotions
Personal Information
This may include:
- Name and contact details
- Email address
- Phone number
- Business name and address
- Payment and billing information
- Account credentials
Usage Data
We automatically collect certain information when you use our platform, including:
- IP address, browser type, and device information
- Pages visited and features used
- Time and date of access
- Performance and error logs
- Location data (with your permission)
Business Data
When you use our platform, you may input business-related data such as:
- Menu items, recipes, and pricing
- Inventory and stock levels
- Customer information and order history
- Staff schedules and performance data
- Financial transactions and reports
3. How We Use Your Information
We use the information we collect to:
Service Delivery
- Provide, maintain, and improve our services
- Process transactions and manage your account
- Provide customer support
Security & Compliance
- Detect and prevent fraud
- Ensure platform security
- Comply with legal obligations
Analytics & Improvement
- Monitor usage patterns and trends
- Develop new features
- Improve user experience
Communication
- Send service updates and alerts
- Respond to inquiries
- Send marketing communications (with consent)
4. Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.
Types of Cookies We Use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for the platform to function properly (authentication, security) | Session/Persistent |
| Analytics Cookies | Help us understand how visitors use our platform | Up to 2 years |
| Preference Cookies | Remember your settings and preferences | Up to 1 year |
| Marketing Cookies | Track your activity to deliver relevant advertisements | Up to 1 year |
5. Data Sharing and Disclosure
Important: We do not sell your personal information to third parties.
We may share your information in the following situations:
- Service Providers: We share data with third-party vendors who perform services on our behalf:
- Payment processing (PayU)
- Cloud hosting (AWS, Azure)
- Email delivery services
- Analytics providers
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition
- Legal Requirements: When required by law or to protect our rights, property, or safety
- With Your Consent: We may share your information for any other purpose with your explicit consent
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods:
- Account Data: Retained while your account is active and for 30 days after account closure
- Transaction Records: Retained for 7 years as required by Indian tax laws
- Support Communications: Retained for 3 years
- Marketing Data: Retained until you unsubscribe or request deletion
When we no longer need your information, we will securely delete or anonymize it.
7. Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption
TLS 1.3 in transit
AES-256 at rest
Security Audits
Regular penetration testing
Vulnerability assessments
Access Controls
Multi-factor authentication
Role-based permissions
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information
Portability
Request transfer of your data to another service
Objection
Object to processing of your personal information
Restriction
Request restriction of processing
To exercise these rights, please contact us at support@propvera.in. We will respond to your request within 30 days.
9. Children's Privacy
Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.
If you are located outside India and choose to provide information to us, please note that we transfer the data, including personal information, to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
11. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: support@propvera.in
Phone: +91-1234567890
Address:
Propvera Privacy Team
Business Park
Gurugram, Haryana 122001
India
12. Data Protection Officer
We have appointed a Data Protection Officer (DPO) to oversee our data protection practices. If you have any questions about how we handle your personal data, you can contact our DPO at:
Email: support@propvera.in
By using Propvera, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.